Refund and Cancellation Policy

Effective Date: 14^th September 2026
Last Updated: 14^th September 2026

This Refund & Cancellation Policy (“Policy”) applies to services provided by PropRank Digital LLC (“Agency”) and should be read together with the applicable Master Services Agreement (“MSA”), Statement of Work (“SOW”), invoice, and any other written agreement between the Agency and Client.

If there is a conflict between this Policy and a signed MSA or SOW, the applicable MSA or SOW will control to the extent expressly stated.

1. GENERAL POLICY

Because digital marketing services involve ongoing strategy, research, planning, account management, content production, optimization, and resources allocated specifically to a Client, service fees are generally non-refundable once the applicable service period or work has commenced.

The Agency does not provide refunds based solely on dissatisfaction with performance, changes in business circumstances, failure to achieve desired marketing results, or changes in Client strategy.

2. MONTHLY RETAINERS

Monthly SEO, PPC management, content, consulting, and other recurring service fees are billed according to the applicable MSA, SOW, or invoice.

Once a monthly service period has commenced, the Agency’s fees for that period are generally non-refundable, regardless of whether the Client uses all available services during the period.

If the Client has paid in advance for a future service period that has not yet commenced, the Agency may, at its discretion and subject to the applicable MSA/SOW, refund or credit the unused portion after deducting:

• Work already performed;
• Non-cancelable commitments;
• Allocated resources;
• Approved third-party costs;
• Other amounts already incurred or owed by the Client.

3. SETUP & ONBOARDING FEES

Setup, onboarding, account configuration, audit, strategy, tracking, research, and implementation fees are non-refundable once work has commenced.

These services may require significant work before ongoing monthly services begin and may involve resources specifically allocated to the Client.

4. PPC & ADVERTISING SPEND

Advertising budgets paid to Google, Microsoft, Meta, LinkedIn, or other advertising platforms are not Agency service fees.

The Agency does not control or guarantee refunds of advertising spend paid to third-party platforms.

Any unused advertising balance remains subject to the applicable advertising platform’s policies and account procedures.

The Agency is not responsible for refunds, credits, or charges imposed by third-party advertising platforms.

5. THIRD-PARTY SERVICES

Payments for third-party services, including software, hosting, domains, plugins, APIs, subscriptions, data providers, or other external services, are generally non-refundable once purchased or committed.

Where a third-party provider permits a refund or credit, the Agency may assist the Client in pursuing it, but does not guarantee that the provider will approve the request.

6. CANCELLATION BY CLIENT

Client may cancel services by providing the notice required under the applicable MSA or SOW.

Unless a different cancellation period or minimum commitment is expressly stated in the applicable agreement:

• Cancellation does not automatically create a right to a refund.
• Fees for services already performed remain payable.
• The Client remains responsible for amounts incurred or committed before the effective cancellation date.
• Services may continue through the applicable notice period.
• Prepaid amounts may be applied against fees, work performed, allocated resources, or other amounts due under the agreement.

7. MINIMUM COMMITMENTS

Where an MSA, SOW, or other written agreement establishes a minimum service term or commitment, Client remains responsible for the applicable fees during that commitment unless otherwise agreed in writing or termination is permitted under the applicable agreement.

A Client’s decision to discontinue marketing, change providers, pause a business, reduce its budget, or change its business strategy does not by itself eliminate an agreed minimum commitment.

8. CANCELLATION BY AGENCY

The Agency may suspend or terminate services where permitted under the MSA, including circumstances involving:

• Non-payment;
• Material breach of the agreement;
• Unlawful or fraudulent activity;
• Security risks;
• Misuse of Agency systems or third-party platforms;
• Conduct that creates significant legal, regulatory, or reputational risk; or
• Other circumstances expressly permitted under the MSA.

Any refund or credit resulting from Agency termination will be determined in accordance with the applicable MSA and SOW.

9. PERFORMANCE-BASED REFUNDS

The Agency does not offer refunds based on failure to achieve specific marketing results.

SEO and paid advertising performance can be affected by factors outside the Agency’s reasonable control, including:

• Search-engine algorithm changes;
• Advertising-platform changes;
• Competition;
• Market conditions;
• Website performance;
• Client pricing and offers;
• Sales processes;
• Tracking limitations;
• Client delays or lack of implementation; and
• User behavior.

Accordingly, rankings, traffic, leads, sales, conversions, revenue, ROAS, CPL, CPA, CTR, and other performance metrics are not grounds for a refund unless expressly agreed otherwise in writing.

10. SERVICE PAUSES

A temporary pause requested by Client does not automatically constitute cancellation and does not automatically entitle Client to a refund.

If the Agency agrees to pause services, the terms of the pause—including duration, fees, retained resources, and restart requirements—will be confirmed in writing.

11. REFUND REQUESTS

Any refund request should be submitted in writing to:

PropRank Digital LLC
30 N Gould St #38905
Sheridan, WY 82801
Email: info@proprankdigital.com

The Agency will review the request based on the applicable MSA, SOW, invoice, this Policy, services performed, costs incurred, and circumstances of the request.

If a refund is approved, the Agency will communicate the approved amount and applicable processing method.

12. EXCEPTIONS

The Agency may, at its sole discretion, issue a partial refund, credit, or other accommodation in exceptional circumstances.

Any such refund, credit, waiver, or accommodation is discretionary and does not establish an obligation to provide the same treatment in future circumstances.

Nothing in this Policy limits any rights or remedies that cannot legally be waived or limited under applicable law.

13. NO WAIVER OF MSA RIGHTS

This Policy does not replace or override the MSA.

The MSA remains the primary agreement governing the parties’ relationship, including payment obligations, termination, refunds, credits, suspension of services, and other contractual rights.

14. POLICY UPDATES

PropRank Digital LLC may update this Policy from time to time.

The version applicable to a Client’s engagement will generally be the version incorporated into or referenced by the applicable MSA, SOW, invoice, or other written agreement.

PROPRANK DIGITAL LLC

30 N Gould St #38905
Sheridan, WY 82801
info@proprankdigital.com
proprankdigital.com